Allowlisting emails ensures that any emails sent from SurveyMonkey Apply are correctly delivered to your inbox.
If you are having trouble receiving emails from an Apply site and you have confirmed with the administrators that an email has been sent:
✔ Check to see if firstname.lastname@example.org has been added as a safe sender on your email inbox.
✔ If you have an email address that is hosted under your organization or school, we would recommend reaching out to your IT department to ensure the emails are not being blocked on a domain level.
You can provide your IT department with the following details:
Email addresses to be allowlisted/added to safe sender lists:
Server: smtp3.chide.it IPs: 188.8.131.52
Server: mta-81-40.sparkpostmail.com IPs: 184.108.40.206
Server: mta-81-59.sparkpostmail.com IPs: 220.127.116.11
Server: mta-87-232.sparkpostmail.com IPs: 18.104.22.168
Server: mta-87-233.sparkpostmail.com IPs: 22.214.171.124
Server: mta-81-57.sparkpostmail.com IPs: 126.96.36.199
Server: mta-81-60.sparkpostmail.com IPs: 188.8.131.52
Server: mta-91-147.sparkpostmail.com IPs: 184.108.40.206
Server: mta-216-97.sparkpostmail.com IPs: 220.127.116.11
Server: mta118a.mail.e.sparkpost.com IPs: 18.104.22.168
Server: mta119a.mail.e.sparkpost.com IPs:22.214.171.124
Once emails have been allowlisted from SurveyMonkey Apply, you should no longer have any issues receiving emails from the site.