Allowlisting emails ensures that any emails sent from SurveyMonkey Apply are correctly delivered to your inbox.
If you are having trouble receiving emails from an Apply site and you have confirmed with the administrators that an email has been sent:
✔ Check to see if noreply@mail.smapply.net has been added as a safe sender on your email inbox.
✔ If you have an email address that is hosted under your organization or school, we would recommend reaching out to your IT department to ensure the emails are not being blocked on a domain level.
You can provide your IT department with the following details:
Email addresses to be allowlisted/added to safe sender lists:
noreply@smapply.net
noreply@mail.smapply.net
noreply@fluidreview.com
noreply@mail.fluidreview.com
wish@surveymonkey.mail.e.sparkpost.com
noreply@smapply.io
Mail Servers:
Server: smtp3.chide.it IPs: 72.55.140.81
Server: mta-81-40.sparkpostmail.com IPs: 192.174.81.40
Server: mta-81-59.sparkpostmail.com IPs: 192.174.81.59
Server: mta-87-232.sparkpostmail.com IPs: 192.174.87.232
Server: mta-87-233.sparkpostmail.com IPs: 192.174.87.233
Server: mta-81-57.sparkpostmail.com IPs: 192.174.81.57
Server: mta-81-60.sparkpostmail.com IPs: 192.174.81.60
Server: mta-91-147.sparkpostmail.com IPs: 192.174.91.147
Server: mta-216-97.sparkpostmail.com IPs: 147.253.216.97
Server: mta118a.mail.e.sparkpost.com IPs: 34.216.54.168
Server: mta119a.mail.e.sparkpost.com IPs:34.216.245.73
Once emails have been allowlisted from SurveyMonkey Apply, you should no longer have any issues receiving emails from the site.