For questions on updating your account details and login credentials, you can refer to our General Account FAQ.
- I have "no pending recommendations"
- How do I submit my recommendation?
- How do I know my recommendation was submitted correctly?
- I can't edit the recommendation task
- What happens when I accept/decline a recommendation?
- I am having trouble attaching my recommendation
- Can I view/download the application that was submitted by the applicant?
- Can the applicant see my recommendation?
I have "no pending recommendations"
If you were recently sent a request from the application and have logged in to find no application available to recommend, there are a few potential reasons why this may occur.
- The applicant has been moved to the next stage of the application process.
- The applicant has rescinded their request for a recommendation within the site
NOTE: If you are currently experiencing this issue we would recommend reaching out to the administrators of the site to understand what might be causing the issue.
How do I submit my recommendation?
Once you have completed your recommendation whether by filling out a form or attaching a letter to the site, you will need to Submit your recommendation to include it with the application.
To submit your recommendation:
- Complete the recommendation task
- Click Submit
How do I know my recommendation was submitted correctly?
Once you have completed the recommendation task for the application you will need to Submit the task. Until the recommendation is submitted the request will appear "In Progress." Once the recommendation has been completed the "In Progress" status will appear as "Completed" with the date and time it was completed at.
This will allow you to ensure that the recommendation was submitted. The applicant will also be notified that the recommendation has been completed and will be required to confirm and submit the recommendation fully within their application.
NOTE: Whether or not the applicant can view the recommendation will depend on the setup of the site by the administrators.
I can't edit my recommendation task
If you are unable to edit the recommender task within the site there are a few potential reasons:
- The deadline has passed on the application or the recommender task
- You have completed your task and the administrators do not wish for you to be able to make changes.
If you are unable to edit a task and wish to understand why, you can contact the administrator of the site for more information on the application process.
What happens when I accept/decline a recommendation?
When the request has been accepted or declined, the applicant will be informed within their applicant portal. That way if the request is declined they will be able to send a new request to another recommender.
Depending on the site configurations by the administrators of the site, they may also be sent an email to inform them of the decision.
If you decline the recommendation request, no further steps will be required of you.
If you accept the recommendation request, you will be prompted to complete and submit the recommendation task on behalf of the applicant.
I am having trouble attaching my recommendation
Depending on site configurations put in place by the administrators, they may request that you attach a file for the recommendation, as opposed to filling out an internal form.
If you have been requested to attach a file but are experiencing difficulties there are a few potential reasons this may occur.
- The file is not in an available format.
Check to ensure that the file type you are trying to attach is one of the accepted formats in the site
- The file is encrypted
SurveyMonkey Apply will not accept encrypted files. In order to attach your file, it will need to be un-encrypted.
- The file is corrupted
It is possible that the file you are trying to attach is a corrupted file. In order to resolve the issue, re-save the file to a new folder on your computer and attempt to attach the file again.
- A task related issue.
Depending on the issue it is also possible that the error is related to another setting on the task. For example, you are unable to edit the task.
Can I view/download the application that was submitted by the applicant?
Whether or not you can view/download the application will mainly depend on the configurations of the site by the administrative team.
If the functionality has been enabled:
- Click to View the recommendation for that applicant
- Click Preview Application
Can the applicant see my recommendation?
Whether or not the applicant can view your recommendation will depend on the configurations put in place by the administrators of the site. If you wish to inquire more in regards to this we would recommend reaching out to the administrators.
I didn't receive an email invite, what should I do?
If you have spoken with the applicant who requested the recommendation and they have informed you of the invite, but you have not received an email from the site you can perform the following steps to resolve the issue:
1. Reach out to the applicant and confirm that they have sent the invite to the correct email address and there are no spelling errors.
If the information is correct
2. Check your Spam/Junk Folder. Sometimes these emails can get stuck in the spam/junk folder, depending on your email service provider's spam/security settings.
If you are unable to locate the email in any inbox
3. Have the applicant Resend the Invitation. Once the applicant has resent the invite you can repeat step 2, if necessary.
If both options do not work correctly
4. You can contact our support team. It is important that you contact us yourself with no additional recipients on the email. Once we receive your email we will be able to assist you with logging into the site.